Building Inspection
SITUATION
Reduce product implementation cycle times, and identify reasons for client specific product customizations.
TASK
Point-person on anything data performing analysis on finances and resource hour data sources.
ACTION
RESULT
Analyzed ~150,000 rows of data finding profit margins between biggest products. Product with the most revenue proportionately has 565% more profit than the product with the most hours spent in the implementation phase. IDI’s with SME’s to try to figure out why. Lacked a proper tracking system to get concrete numbers.
*Image blurred to respect NDA
Final recommendation was to create a tracking system during the implementation phase. This will allow them to allocate resource hours, define trends in customizations to find more universal customizations.
“One of my favorite sayings is ‘You can’t find what you can’t measure and these customizations are a great example of that.” (nThrive Stakeholder after final presentation)